All returns may be made within seven (7) days of receipt of the product. All products must be unopened and in original packaging. Pure Colors, Inc., will not refund shipping and a 30% restocking and handling fee will be charged to the customer. Note that customers must obtain a Return Authorization number prior to sending back returned product. Such Authorization number may be obtained by having an order number and by emailing: firstname.lastname@example.org or calling Customer Service at (303) 688-8310. Once such process is followed, an exchange or store credit will be issued to the customer. All returns are subject to review and approval by management. If you would like any information, you may also click on the envelope icon on the top right.